1.  Use of Template and wish list

  • Click the envelope at Login which takes you to messaging
  • Click ‘Manage template’ where you can write  and save your template
  • Go to your search page to prepare your list of members.    Find a Member that interests you and click ‘View’ then click the Heart to add to your wish list.  Repeat until you have your list of up to 50 per day
  • Go back to your messaging and click ‘Wish list’ where all 50 are waiting.  Go to number one and click ‘Contact member’.  Beneath the Members listing click ‘Use template’ see pic below. Please remember to personalise each Message.
  • You will notice provision for making notes on each item on the wish list

HomeLink have made this  ‘individual procedure’ on purpose so that each message can be personalised which reflects the respect we show in HomeLink


2.  Payment page explained

………

We use Pay pal to receive payments. When you click  JOIN NOW or RENEW You will see one of these images. Some people have been confused into thinking they have to join Pay pal.  Not so. Please read the information carefully

If you are indeed a Pay Pal member as some people are then you can do this by logging in.  If you want to pay with a Credit Card as most people do you choose this option lower down.  This is a Pay Pal issue and cannot be changed by HomeLink

Please choose the link to go to the payments page

JOIN NOW     RENEW


3.  How to find Youth Exchange

  • Login and enter the country you are seeking for the use exchange eg Australia
  • Enter your country of residence e.g. Australia.  Click Search
  • Select ‘List View’ to make things easier
  • Click ‘More Filters’
  • Select ‘Youth exchange’ and the result will appear.  There are 4 at present in Australia

4. How to search the Hotlist

How to SEARCH for our international website HOTLIST
Login to your HomeLink account  HERE

Click on SEARCH HOMES, then take these actions – Check the Hot list button on the left and wait for results

How to add your listing to the international website HOTLIST

Periodically update / refresh your listing by adding or revising text and/or graphics.


5.Number of exchanges indicator

Member’s question : “Our listing shows we have done 4 exchanges when in fact we have done 7 – mostly since 2010. Is there a way I can change this to show 7.”
Answer : For all members the exchange numbers are automatically updated upon completion of the exchange when an Exchange Agreement has been submitted. We can manually update to 7 for you. So, we encourage our members to submit the online exchange form for each exchange, which also allows for the Feedback and Guest Book entries, and Exchange Evaluations.
If you did not submit an Agreement, and cannot adjust your Number, just notify us and we can do it for you.


6. Responses to members unanswered offer

Member’s question : “We have an unanswered offer in our mailbox, and cannot reply as the other member’s listing is expired. As a result our ‘Response Rate’ is inaccurate.”.
Answer : We can manually adjusted  your response rate, but better to ‘Trash’ the particular message or drag/drop it into another folder.


7. Hide your listing from view

Members question : “We have pretty well completed exchange arrangements, and would like to somehow hide our listing from view, without cancelling or suspending our membership … can we do that?”
Answer : Yes. Login to your account and open your DASHBOARD.
Below your profile and listing photo-thumbnail you can click on ‘Hide‘  Remember to click ‘Publish’ to reactivate your listing when ready


8. To navigate to the link to create an Exchange Agreement

Login to your HomeLink account
Click the envelope icon found to the left of your name at the upper right corner.
Click into the message with your exchange partner by clicking on the thumbnail photo or location text corresponding to the sender.

Click the button “CREATE AGREEMENT FORM” found in between the photos of your home and your exchange partner’s home and follow the prompts from there. The EAF system will send notices to your personal email accounts along the way with further instructions.
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NB : To keep the form in the edit mode, continue to click ‘Save, Comment & Submit‘ button at the bottom of the page until both parties are satisfied. The ‘Validate‘ link on the form will finalize and lock the form, preventing further editing.

Once the dates you have entered have passed, the site automatically sends each exchange partner an email informing you that it is now possible to complete an Exchange Evaluation Form (EEF) or you can sign your exchangers’ ‘Guest Book’ with feedback.


9. To CANCEL an Exchange Agreement

Login to your HomeLink account
Click the envelope icon found to the left of your name at the upper right corner.
Click into the message with your exchange partner by clicking on the thumbnail photo or location text corresponding to the sender.

Both parties need to CANCEL the Agreement in order to delete it.
[If you have trouble, we can delete the EAF for you.]


10. Creating an EAF AFTER an Exchange has taken place to enable Guest Book & Exchange Evaluation

Our online Exchange Agreement Form (EAF) system tracks your exchanges and triggers the number of exchanges on your listing as long as you complete/validate the form prior to the exchange. Once the dates on the form have passed, the system prompts both you and your exchange partner to evaluate the exchange.

At this point, we recommend you complete an after the fact EAF with your exchange partner, using dates that are very near (example: 6th – 8th November, 2018)…be sure to enter an arrival date that gives both you and your exchange partner enough time to “validate” the form prior to the arrival date. The key is to have the form validated by both parties prior to the arrival date or the form will disappear on the arrival date. More detail on this is below.

Once the dates have passed you will both see there are documents requiring your attention that will lead you to prompts to create and evaluation form and enter Guest Comments on one another’s listings.

Hint : There is no need to enter exhaustive details on the form since it has already occurred. Simply enter something in all the mandatory fields indicated with an asterisk.

11. Accidental deletion

If you permanently delete a conversation (by emptying your Trash folder) and receive another message from the same member, the whole conversation will be recovered and will appear in your ‘My Conversations’ folder.


12. TRIAL MEMBERS cannot create Exchange Agreements

As Trial Members you are encouraged to join as full members as soon as you have familiarized and satisfied yourselves with our service and website features. Your 30-day trial period effectively prevents long-term planning for your prospective exchange partners. If one or both members are a trial member, they will get a pop-in window when they click the “Create Exchange Agreement” button. The trial member will get a pop-up saying “You must be a full member to create an EA. Click here to join now“, and the other member will get a pop-up saying “Your exchange partner is a trial member, they must be a full member before you can create an EA with them.”.