Privacy Policy for HomeLink Australia & New Zealand

This privacy policy applies to all business activities of HomeLink International New Zealand.

HomeLink International New Zealand (referred to as “HomeLink New Zealand”) is a licensed affiliate of HomeLink International Associates (referred to as “HLIA”), an association registered in Brussels, Belgium.

HomeLink New Zealand recognizes the importance to its members of the discreet and confidential handling of their personal information. It is HomeLink New Zealand’s policy to comply with the requirements of any applicable privacy legislation in all its activities involving the collection, use, disclosure and handling of personal information.

Your access to and use of the website located at is conditional upon your acceptance of HomeLink New Zealand’s privacy policy (“Privacy Policy”) and any other terms and conditions contained on the Site (collectively referred to as the “Agreement”). Your use of the Site constitutes your acceptance of the Agreement and any variations to it.

Collection of Personal Information

HomeLink New Zealand collects personal information from members who register with HomeLink New Zealand to exchange their homes with other members of HomeLink International Association (“HLIA”). This information is then published on the Site along with a brief description of the home offered for exchange which is written/approved by the member. In registering with HomeLink New Zealand members acknowledge that their personal information will be published on the Site.

If you choose not to provide HomeLink New Zealand with your personal information, it may be unable to provide you with its services or respond to a request for information or feedback given by you.

Examples of personal information HomeLink New Zealand collects, include but are not limited to: name, address, email address, phone and fax numbers and credit card details.

HomeLink New Zealand only collects personal information by lawful and fair means and not in an unreasonably intrusive way.

HomeLink New Zealand only collects personal information directly from an individual and makes known the purpose for which personal information is being collected at the time it is being collected.

Personal information may also be collected by cookies when you use the Site. Cookies are pieces of data stored by your web browser on your hard drive which contain information relating to your use of the Site. When you access the Site, cookies may record details relating to your use of the Site, including what pages you view from the Site. HomeLink New Zealand does not use cookies to track your personal information and uses them for internal management purposes only.

Particular areas of our web site employ the use of temporary cookies. For example, HLIA uses temporary cookies to maintain a user’s state – such as logged in or not logged in. The concept is similar to visiting a theme park and receiving a hand stamp which allows entrance and exit throughout the day. Temporary cookies do not actually write anything to your hard drive.

Use & Disclosure

As a general rule, HomeLink New Zealand will not use personal information for a purpose other than the primary purpose for which it is collected unless HomeLink New Zealand has obtained your consent to such use.

HomeLink New Zealand will not disclose your personal information to any third parties except to the following:


HLIA Affiliates and members, including in other countries;for the purpose of facilitating home exchanges between members of HLIA and you consent to such disclosure.

Your personal information may also be available for public viewing by visitors in a “visitors” area of the Site. However, your contact details will not be on public display and are only available for viewing by other members in a secure “members only” area of the Site.

You consent and agree to use and disclosure of your personal information generally in accordance with this Privacy Policy.

You also consent to HomeLink New Zealand using your personal information for the purposes of:

(a) providing you with its services;

(b) responding to a request for information and/or feedback by you; and

(c) marketing and promoting its services and providing you with any information HomeLink New Zealand considers may be of interest to you;

at any time, including changes to its services and the Site.

If you do not wish to receive future marketing or promotional material from HomeLink New Zealand, you may contact it at any time by sending an email to the following email address requesting that no further material be sent to you. HomeLink New Zealand will as soon as reasonably practicable after receiving your request, remove your contact details from its database.

Data Quality

Once your personal information is collected, HomeLink New Zealand then uploads that information to a central HLIA database which is maintained by HLIA.

HomeLink New Zealand will take all reasonable steps to ensure that personal information that it holds about a member is accurate, complete and up-to-date. Where a member registers with HomeLink New Zealand,it will provide a proof copy of their advertisement, upon request, at any time during the registration period and/or where a change is made. Changes are made only at the request of the member. It is the member’s responsibility to ensure that the proof sent to them is accurate and in keeping with that information which they are satisfied will be disclosed to other HLIA affiliates and members.

Data Security

You acknowledge that no data transmission over the Internet is totally secure. Accordingly, HomeLink New Zealand does not warrant the security of any information which you transmit to it. Any information which you transmit to HomeLink New Zealand is transmitted at your own risk. However, once HomeLink New Zealand receives your transmission, HomeLink New Zealand will take all reasonable steps to protect your personal information from misuse, loss or unauthorised access which may include but is not limited to any one or more of the following measures: secure network links, firewalls, password protection and virus protection.


On request by you, HomeLink New Zealand will make known to you the types of personal information it holds about you, the purpose for which it is held and how it collects, holds and uses that information.


On request by you, HomeLink New Zealand will provide you with access to your personal information except where access may be denied under applicable privacy legislation.

To request access to your personal information, please contact HomeLink New Zealand’ s privacy officer (“Privacy Officer”) whose contact details are set out at the end of this Privacy Policy. The Privacy Officer or a delegate will endeavour to respond to your request for access to your personal information within 14 days of the date of receipt of such request.

If your request for access is denied, HomeLink New Zealand will provide you with reasons for its decision.

Correction of your personal information

If you believe that the personal information HomeLink New Zealand holds about you is inaccurate, incomplete or not current, please let it know and it will correct it.

Changes to Privacy Policy

HomeLink New Zealand reserves the right to change the Privacy Policy from time to time by posting such changes on the Site. Changes will be effected immediately upon notification on the Site. Your continued use of the Site following notification will constitute your acceptance of those changes.

Contact details

If you have any queries or complaints relating to the handling of your personal information, please contact the Privacy Officer, whose contact details are as follows:

Our HomeLink family

HomeLink NZ – Terms & Conditions – Privacy Policy – Site Map – Contact Us

Sarah Cooke – Manager AU & NZ
Totara Heights, Auckland 2105

Phone:  021 338 434